Shipping policy

🚚 Shipping Policy

Thank you for shopping with Casehavenindia! This policy applies to all orders placed through our website for delivery within India.

1. Order Processing Time

All orders are processed and dispatched from our warehouse within 1-2 business days (Monday to Friday, excluding public holidays) after your order confirmation.
You will receive an email and/or SMS notification with your order details and tracking information once your order has been shipped.

2. Shipping Methods & Estimated Delivery

We partner with reliable courier services (e.g., Delhivery, Blue Dart, XpressBees) to ensure your mobile case reaches you safely.

Shipping Zone	Estimated Delivery Time (After Shipment)
Major Cities & Metro Areas	3 - 7 business days
Remote Locations / North East India	7 - 10 business days

Please Note: Delivery times are estimates. Unforeseen circumstances (weather, public restrictions, courier delays) may occasionally extend delivery beyond the estimated time frame.

3. Shipping Costs

Standard Shipping Fee: A flat rate of ₹90 applies to all orders under ₹499.
FREE Shipping: We offer Free Standard Shipping on all prepaid orders totaling ₹499 and above.

4. Order Tracking

Once your order ships, you will receive a tracking number via email/SMS. You can use this number on the courier partner's website to monitor the live status of your shipment. Please allow 24 hours for the tracking status to fully update.

5. Lost, Damaged, or Incorrect Items

Damage/Incorrect Item: If you receive a damaged product or the wrong mobile case, please contact us within 48 hours of delivery. Send an email to [Your Customer Service Email] with your order number and clear photos of the damaged item or the incorrect case and its packaging. We will arrange for a prompt replacement.
Non-Delivery: If the tracking shows 'Delivered' but you have not received your package, please notify us within 24 hours so we can investigate the matter with the courier immediately.